399vip Privacy Policy
Protecting your personal information is our top priority — learn how 399vip collects, uses, and keeps your data secure.
This Privacy Policy ("Policy") is prepared by 399vip ("we", "our", or "Platform") and applies to users in Bangladesh. When you use 399vip's website, application, or related services ("Services"), you are considered to have accepted the terms of this Policy.
Introduction and Purpose
399vip is a trusted online entertainment platform in Bangladesh. We take the privacy of our users very seriously. The purpose of this Privacy Policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties. This Policy applies together with our Terms and Conditions.
We store your personal information using SSL encryption and modern data protection technology. By creating an account or using the services on 399vip, you are consenting to the terms described in this Privacy Policy.
Information We Collect
We collect only the information necessary to provide, improve, and secure our services. The information collected is divided into the following categories:
2.1 Personally Identifiable Information
- Full name and date of birth
- Email address
- National ID or passport number (for age verification)
- Residential address
- Username and password (encrypted)
2.2 Financial Information
- bKash, Nagad, Rocket, or bank account number
- Transaction history (deposits and withdrawals)
- Currency type and amount
- Payment verification documents
2.3 Technical Information
- IP address and location data
- Device identifier (Device ID)
- Browser type and operating system
- Cookies and session data
- Login time and session duration
2.4 Gaming Activity Data
- Game play history and results
- Bet amount and frequency
- Preferred game categories
- Bonus and promotion usage history
- VIP level and reward points
How We Use Your Information
399vip uses your personal information only for the following purposes:
- Account Management: To complete the registration, login, and account verification process.
- Service Delivery: To provide gaming services, financial transactions, bonuses, and VIP benefits.
- Age and Identity Verification: To ensure that only users aged 21 or above are using the services.
- Fraud Prevention: To detect and prevent suspicious transactions and account misuse.
- Customer Support: To resolve your issues through 24/7 live chat support.
- Marketing and Communication: To send promotional offers and updates with your consent.
- Responsible Gaming: To identify excessive gaming behavior and provide assistance.
- Legal Compliance: To comply with applicable laws and regulations.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website. These technologies help us improve the quality of our services and provide you with a personalized experience.
Essential Cookies
These cookies are necessary for the core functionality of the website — maintaining login sessions, security verification, and saving user preferences.
Functional Cookies
These cookies save your language preferences, display settings, and other personalizations so you have an improved experience on future visits.
Analytics Cookies
These cookies help us understand which pages are visited most and how users navigate the site.
You can control or disable cookies by changing your browser settings. Please note that disabling cookies may cause some services to not work properly.
Sharing Information with Third Parties
399vip does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
We work with trusted third-party providers for financial transaction processing (bKash, Nagad, Rocket), technology infrastructure, and game software supply. Only the necessary information is shared with these partners, and they are contractually bound to follow our privacy standards.
Legal Obligations
In the case of a court order, government directive, or valid legal process, we may be required to provide relevant information to the relevant authorities.
Fraud Prevention and Security
Relevant information may be shared with the relevant agencies to prevent money laundering, fraud, or other illegal activities.
Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity, but under the same privacy protections.
Data Security Measures
399vip adopts industry-standard technical and administrative measures to keep your personal information secure. Our security framework includes:
- SSL/TLS Encryption: All data transfers are protected by SSL encryption, which prevents third-party intrusion.
- Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
- Two-Factor Authentication: You can add an extra layer of security to your account.
- Firewall and Intrusion Detection: Our server infrastructure is protected by advanced firewalls and cybersecurity measures.
- Regular Security Audits: Regular third-party security audits are conducted to identify vulnerabilities in our systems.
- Access Controls: Only authorized staff can access your personal information, and their activities are recorded.
While we strive to ensure the highest level of protection, no internet-based system is completely free of risk. In the event of a security breach, we will notify the affected users as quickly as possible.
Your Rights
We believe every user should have control over their own information. You have the following rights on 399vip:
Right to Access Information
You have the right to request a copy of the personal information stored in your account. We will respond within 30 business days.
Right to Correct Information
If there are any errors in your personal information, you can request a correction through account settings or customer support.
Right to Delete Your Account
In certain circumstances, you may request the deletion of your account and associated information. However, some information may need to be retained for a specified period due to legal obligations.
Right to Unsubscribe from Marketing
You can unsubscribe from promotional communications at any time. This can be done via the unsubscribe link in emails or through customer support.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format.
Right to Object to Processing
In certain circumstances, you have the right to object to the processing of your personal information, particularly in the case of direct marketing.
To exercise any of the above rights, contact our customer support team via 24/7 live chat.
Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected. Data retention is managed according to the following guidelines:
Active Accounts
Your information is retained for as long as your account remains active. This is necessary for service delivery and account management.
After Account Closure
Even after an account is closed, certain information — particularly financial transaction records — is retained for the required period due to legal and regulatory obligations.
Inactive Accounts
For accounts that have been inactive for a long time, we may delete unnecessary information after notifying the user in advance.
Protection of Minors
399vip is for users aged 21 and above only ("21+ only"). We do not knowingly collect or process information from anyone under the age of 21. Age verification is mandatory at registration, and identity document verification may be carried out in cases of suspicion.
If we become aware that information from a minor has been inadvertently collected, we will immediately delete that information and close the associated account. To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes and Updates
399vip reserves the right to update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email and clearly display the updated date on the website.
If you continue to use the services after a policy update, this will be considered your consent to the new policy. We therefore recommend checking this page regularly. Relevant information can also be found on our Terms and Conditions and FAQ pages.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways:
Get instant assistance in Bengali via 24/7 live chat.
[email protected]
We will try to respond to all privacy-related requests as quickly as possible. Protecting your information and ensuring a safe online experience is our responsibility — and it is our top priority.