21+ | Safe Betting

Responsible Gaming at 399vip — Enjoy the Fun, Stay in Control

Entertainment means enjoyment with control. 399vip always wants you to play with a clear head — we are here for you with deposit limits, time-out, and self-exclusion tools.

For players aged 21 and above only
What is Responsible Gaming?

Entertainment is the main goal

Enjoying online betting and casino games is a legitimate form of entertainment. But like any form of entertainment, moderation and awareness are important here too. Responsible gaming means playing while staying aware of your budget, time, and mental state — in a way that never lets it negatively affect your daily life, family, or financial situation.

399vip believes every player's experience should be safe, transparent, and enjoyable. That is why we have built several protective tools and guidelines into our platform. Using them, you can set your own limits on how you play.

Remember: Gambling is not a source of income. It is for entertainment. Only bet what you can afford to lose.

To participate on this platform, you must be 21 years of age or older. Creating an account for anyone under 21 is strictly prohibited.

Protective Tools

Tools for your control

399vip provides these tools so you can manage your own gaming experience.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be increased before the specified period ends — but it can be lowered at any time, effective immediately.

Session Time Limit

Decide in advance how many hours you will play in one sitting. When the set time is up, the system will automatically alert you and end the session.

Time-Out

If you feel the need, you can temporarily suspend your account for anywhere from 24 hours to 30 days. During this time, placing bets or making deposits will not be possible.

Self-Exclusion

If you feel that gaming is going beyond your control, activate self-exclusion. This is long-term — the account can be closed for a minimum of 6 months or permanently.

Reality Check

A reminder will appear at set intervals letting you know how long you have been playing and how much you have won or lost. This makes it easier to stay aware.

24/7 Support

For any issue or if you need assistance, contact us in Bangla via live chat. Our support team is with you around the clock.

Warning Signs

When do you need to pay attention?

If any of the situations below feel true for you, it is time to take notice. The first step toward responsible gaming is honestly evaluating yourself.

  • You are spending more than your set budget and placing more bets to try to recover lost money.
  • You are spending more time on online gaming instead of spending time with family or friends.
  • You are borrowing money or breaking into your savings to play.
  • You want to stop playing but cannot, or you keep trying and failing.
  • You are hiding your gaming activity from your family or people close to you.
  • You cannot focus at work or on your studies because your mind keeps going back to gaming.
  • When you lose, you feel upset, angry, or feel that you cannot rest until you have made it back.

If any of the situations above apply to you or someone you know, please follow the steps below or contact us directly.

How to Set Limits

5 simple steps

1

Log in to your account

Log in to your 399vip account and click the profile icon at the top right.

2

Open the Responsible Gaming section

From the profile menu, go to the "Responsible Gaming" option.

3

Choose the tool you need

Select whichever you need — deposit limit, session time, time-out, or self-exclusion.

4

Set the amount and duration

Enter the amount or time limit and choose how many days it will apply for.

5

Confirm and save

Confirm the change. It will take effect immediately. If you have any issues, support is available via live chat.

Age Limit and Child Protection

21+ age requirement is mandatory

To register and participate on 399vip, you must be 21 years of age or older. We follow an age verification process at the time of registration.

If there are underage members in your home who use the same device, please use parental control software. Never share your account password and make sure to log out after use.

Prohibited for minors

Creating an account or making transactions for anyone under 21 is strictly prohibited. If evidence of this is found, the account will be closed immediately.

Family protection

If children are in the home, keep devices password-locked. Parental control software such as NetNanny or Qustodio may be used.

Support

If you have a problem, we are here

If gaming becomes a problem, do not face it alone — get help. 399vip support is always ready to assist.

Talk to us directly

If you feel that gaming is having a negative impact on your life, contact us right away. Our Bangla-speaking support team is available seven days a week, 24 hours a day.

We do not judge — we just help

Frequently Asked Questions

Questions about responsible gaming

Lowering a limit takes effect immediately. However, if you want to raise a limit, you must wait through a set cooling-off period. This is intentional to prevent impulsive decisions that lead to spending more money.

Yes. After you activate self-exclusion, any available balance remaining in your account is withdrawable. Contact our support team via live chat for details on the withdrawal process.

Time-out is a short-term break — from 24 hours up to a maximum of 30 days. Once that period ends, the account is automatically reactivated. Self-exclusion is more serious — the account can be closed for a minimum of 6 months or permanently. During this period, logging in is not possible.

No. To participate on 399vip, users must be 21 years of age or older. Age is verified at the time of registration, and providing false information may result in the account being closed at any time.

No, not at all. Deposit limits, session timers, time-out, and self-exclusion — all tools are completely free. We encourage you to use them.

First, reach out to our 24/7 live chat — we can point you in the right direction. You can also speak with a trusted person close to you or consult a mental health professional.

Play safely,
enjoy the experience

Set your limits, stay aware, and enjoy the great games at 399vip — responsibly.

Browse Casino Cricket Betting Slots Games More questions? See FAQ